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At aago22, your account data — including wallet activity through Nagad, Rocket, and Upay — is handled with clear rules about what we collect, why we collect it, and how you can review or correct it. This policy applies to every account holder, and access to our platform depends on your local law and eligible regions.
When you open an account with aago22, we collect the information needed to operate your account: your registration details, login activity, and transaction records tied to your Nagad, Rocket, or Upay wallet transfers. We use this data to process deposits and withdrawals, verify account activity, and respond to support requests you raise through our published contact routes. We do not sell your personal information to third parties. Data shared with payment processors — including the mobile wallet networks you use to fund your account — is limited to what those processors require to complete your transaction. Each transfer you make through Nagad, Rocket, or Upay generates a transaction record visible in your account history, and that record is retained in line with our data retention schedule. Cookies and similar tracking tools are used on our site to keep your session active, remember your account preferences, and measure how pages are used. You can adjust cookie settings through your browser, though disabling certain cookies may affect how your account session functions. Whether this policy applies to you depends on your local law and the eligible regions in which our platform operates. If you are uncertain about your eligibility, check the terms shown in your account area before proceeding.
Transaction data from your Nagad deposits and withdrawals is processed to complete the transfer and retained in your account history. We share only the minimum required data with the payment processor to execute your request.
When you use Rocket to fund or withdraw from your account, the transaction details are logged against your account record. You can review these entries in your account transaction history at any time after the transfer is processed.
Upay wallet activity linked to your account is recorded and held in line with our retention schedule. If you spot a discrepancy in a logged Upay transaction, raise it through our support route and we will investigate the record.
Session cookies keep your account active while you navigate the platform. Preference cookies remember your settings between visits. You can manage both through your browser controls, though some account functions depend on session cookies remaining active.
Not every interaction with aago22 falls under the same privacy rules. Understanding the scope of this policy helps you know where your data rights apply directly and where a third-party service's own terms govern instead. The four areas below set out the boundaries clearly.
This policy covers all personal data you provide when opening or maintaining your account — name, contact details, login credentials, and account preferences. These are held and managed by aago22 directly under the terms described here.
Deposit and withdrawal records tied to your wallet activity fall within this policy's scope. The transaction log in your account reflects what we hold. Payment processors handling the actual transfer operate under their own separate privacy terms.
Your browsing behaviour on our platform — pages visited, session duration, device type — is collected through cookies and analytics tools as described in this policy. This data is used to maintain and improve the platform, not to build advertising profiles.
Links to external sites, payment processor interfaces, and wallet provider apps are outside the scope of this policy. Once you leave our platform or interact directly with Nagad, Rocket, or Upay's own interfaces, their privacy terms apply, not ours.
This policy gives you concrete actions, not just abstract rights. You can review the personal data held against your account by opening the account settings section and checking the profile and history tabs shown there. If any detail is incorrect — a contact address, a registered name, or a linked wallet reference — you can submit a correction request through our support route and we will update the record after verifying your identity. If you want to understand what data we hold beyond what is visible in your account, or if you want to request that certain data be removed where our retention rules permit, contact us through the support channel listed on this page. We will acknowledge your request and respond with the outcome. Requests that conflict with our legal obligations or active account requirements may be declined, and we will explain why when that happens. Your eligibility to exercise these rights depends on your local law and the region in which your account operates.
Open your account and navigate to the transaction history and profile sections. The data displayed there reflects what we hold for your account. If something looks wrong, note the specific entry before contacting support.
Submit a correction request through our support route with the specific field you want updated and the correct value. We verify your identity before making changes to registered account details.
If you have a question about how a specific piece of your data is used or stored, contact us through the published support channel. We will respond with a clear explanation of the data in question and the basis for holding it.
Where our retention schedule and legal obligations allow, you can request removal of specific data. Submit the request through support with details of what you want removed. We will confirm whether the request can be fulfilled and the expected timeline.
If you have a question about this privacy policy, want to exercise a data right, or need to report a concern about how your information is handled, use the contact routes below. We do not publish response time commitments, but every request submitted through these routes is logged and reviewed.
Open the chat widget in your account area to reach our support team directly. This is the fastest route for account-specific data questions.
Send your privacy-related request or question to our support email address listed in the contact section of your account. Include your account reference so we can locate your record.
Our help centre contains published articles on account data, transaction records, and how to submit a correction or removal request. Check there first for answers to common policy questions.
We take a straightforward approach to data security: collect what is needed, protect it with standard encryption in transit and at rest, and retain it only as long as required. Your account session uses encrypted connections, and wallet transaction data is stored in line with our retention schedule rather than held indefinitely.
We keep your account and transaction data for the period required to operate your account and meet our obligations. When data is no longer needed and no legal hold applies, it is removed from active systems on a scheduled basis.
Session and preference cookies are used to keep your account functional and remember your settings. You control these through your browser. Disabling session cookies will affect your ability to stay logged in across pages.
Your account is protected by login credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact support through the published route to flag the concern.
When we update this policy, the revised version is published on this page with the effective date noted. Continued use of your account after an update means you have had the opportunity to review the changes. Contact support if you have questions about a specific change.
These questions cover what we hear most from account holders about data, rights, and how to act on them.
We collect the registration details you provide — name, contact information, and login credentials — along with your account activity, session data, and transaction records tied to your Nagad, Rocket, or Upay wallet transfers. We collect only what is needed to operate your account.
Yes. Open your account and go to the transaction history section. The entries there reflect the deposit and withdrawal records we hold against your account. If you see a discrepancy, contact support through the published route with the specific transaction reference.
Submit a correction request through our support channel. Specify the field that needs updating and provide the correct value. We verify your identity before making changes to registered account details, so have your account reference ready when you contact us.
We share data with payment processors — including the mobile wallet networks you use — only to the extent needed to complete your transaction. We do not sell personal data. Third-party services like Nagad, Rocket, and Upay operate under their own privacy terms once your transfer leaves our platform.
Session cookies keep you logged in as you navigate the platform. Preference cookies remember your settings between visits. You can manage both through your browser controls. Turning off session cookies will affect how your account session functions, so review what each cookie type does before disabling.
Use the support email or live chat route listed on this page. Include your account reference and specify what data you want removed. We will confirm whether the request can be fulfilled under our retention rules and legal obligations, and explain the outcome either way.